PAP Continuity Team Lead
Job Summary
Supporting a team of customer service agents, the fully remote PAP Continuity Team Lead will manage real-time patient engagement, oversee call quality, and facilitate training while driving productivity and patient retention.
Key Responsibilities
- Lead and support PAP Continuity agents through Teams chat and help desk phone line
- Monitor and score calls, providing coaching and feedback to agents on performance
- Conduct training sessions for new hires and ongoing refresher courses related to PAP resupply and retention strategies
Required Qualifications
- 1+ year of call center experience, preferably in healthcare, medical billing, or insurance
- Experience explaining patient responsibility and insurance coverage concepts
- Coaching or mentoring experience
- Ability to multitask in a fast-paced, high-volume environment
- Strong communication and critical-thinking skills
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 42,189 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
