PAP Scheduling Team Lead

Job Summary

A company is looking for a Customer Experience Team Lead / PAP Scheduling.

Key Responsibilities

• Lead and support PAP Scheduling agents through Teams chat and help desk phone line
• Monitor and score calls; provide coaching and feedback to agents
• Handle escalated billing complaints and assist with daily operations

Required Qualifications

• 1+ year of call center experience, preferably in healthcare or billing and insurance
• Direct experience explaining medical billing and patient responsibility
• Coaching or peer-support experience
• Prior Team Lead or Senior Agent experience is preferred
• Familiarity with Brightree or similar EMR/billing systems is a plus