Paralegal Customer Success Specialist

Job Summary

To enhance customer satisfaction and retention, the full-time remote Paralegal Customer Success Specialist will manage legal drafting and review, provide customer service support, and assist with tech setup for clients in a dynamic LegalTech environment.

Key Responsibilities

• Draft and review legal documents tailored to client requirements
• Respond to customer inquiries and manage requests regarding services and account management
• Assist customers in setting up connections between their source code management platforms and ensure proper administration

Required Qualifications

• Prior experience in customer success or a similar role is preferred
• Proficiency in drafting legal documents
• Familiarity with LegalTech concepts
• Excellent written English communication skills
• Highly organized with strong attention to detail