Paralegal Customer Success Specialist

Job Summary

Combining legal expertise with customer engagement, the full-time remote Paralegal Customer Success Specialist will manage legal drafting, provide customer service support, and assist with tech setup to ensure client satisfaction and retention in a fast-paced SaaS environment.

Key Responsibilities

• Draft and review legal documents tailored to customer requirements
• Respond to customer inquiries about services and account management efficiently
• Assist customers in setting up connections with their source code management platforms

Required Qualifications

• Prior experience in customer success or a similar role is preferred
• Proficiency in drafting legal documents
• Familiarity with LegalTech concepts
• Excellent written English communication skills
• Proficiency in modern web tools like Google Docs