Paralegal with Customer Service Focus

Job Summary

To enhance customer satisfaction and retention, the full-time remote Paralegal with Customer Service Focus will manage legal drafting, provide customer support, and assist with tech setup, ensuring clients achieve their desired outcomes using the company's services.

Key Responsibilities

• Draft and review legal documents tailored to customer requirements
• Respond to customer inquiries regarding services and account management
• Support customers in setting up connections with their source code management platforms

Required Qualifications

• Prior experience in customer success or a similar role preferred
• Proficiency in drafting legal documents
• Familiarity with LegalTech concepts
• Excellent written English communication skills
• Proficiency in modern web tools like Google Docs