Parent Support Specialist
Job Summary
Providing exceptional support to families, the full-time remote Parent Support Specialist will assist with enrollment, reimbursements, and community event organization while effectively resolving inquiries and enhancing the overall experience for parents.
Key responsibilities
- Deliver direct support to parents through various communication channels, addressing questions about educational programs
- Utilize the help ticketing system to manage and respond to parent requests efficiently
- Collaborate with team members to ensure consistent information and participate in community event planning
Required qualifications
- Associate's degree from an accredited college or university or related advanced learning experiences
- 1-3 years of customer service experience, account management, or marketing
- Familiarity with Google products such as Gmail, Calendar, and Docs
- Experience with CRM systems (e.g., HubSpot, Intercom, Zendesk) is a plus
- Commitment to flexible availability during traditional business hours in the Pacific Time Zone
Complete Job Description
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