Part-Time Access Center Navigator

Job Summary

A company is looking for a Part-Time Access Center Navigator - Gastroenterology.

Key Responsibilities

• Serve as a point of contact for referring physicians, patients, and caregivers to assist with assessing services and converting inquiries into appointments
• Navigate patients through the continuum of care, coordinating appointments, referrals, and addressing barriers to care
• Maintain accurate patient records and follow up with patients while collaborating with providers and care teams

Required Qualifications

• 2-3 years of customer service or call center experience
• High school degree or equivalent; associate's degree preferred
• Healthcare experience including knowledge of medical terminology and managed care is strongly preferred
• Proficiency in using general office equipment, including multi-line telephone systems
• Ability to work quickly and make accurate decisions in a fast-paced environment