Part-Time Customer Service Representative

Job Summary

To provide exceptional customer experiences, the part-time Customer Service Representative will deliver high-touch service to premium clients, managing interactions remotely while documenting customer journeys and collaborating with internal teams for seamless issue resolution.

Key responsibilities

• Deliver a polished and empathetic customer experience by actively listening and tailoring interactions to individual client needs
• Document customer interactions thoroughly in the CRM system to ensure continuity and accuracy
• Collaborate with internal teams to efficiently resolve complex issues and maintain a premium client experience

Required qualifications

• Experience in high-touch customer service, technical support, or call center environments serving premium clients
• High school diploma or equivalent required; associate degree or equivalent experience preferred
• Proficiency with CRM systems and data tracking
• Experience with multichannel support (phone, chat, email) preferred
• Ability to maintain professionalism and composure under pressure