Part-Time Desktop Support Technician
Job Summary
Providing remote support for a diverse client base, the part-time Desktop Support Technician will work the 2nd shift from Friday to Monday, assisting with various technical issues and contributing to internal projects in a collaborative environment.
Key responsibilities
- Deliver remote support to clients using standard remote connections and internal ticketing systems
- Assist clients with a wide range of technical issues, including server, networking, and application problems
- Conduct Root Cause Analysis (RCA) on complex client issues and collaborate with team members and vendors for resolutions
Required qualifications
- Bachelor's Degree in IT or related field, or a minimum of 3 years of relevant work experience
- Experience supporting Windows Server and Exchange infrastructure
- Familiarity with server and network administration, software deployment, and MS Office
- Preferred experience in virtualization and storage solutions
- MCSE or related technical certifications are strongly preferred
Complete Job Description
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