Part-Time IT Support Specialist

Job Summary

To provide essential support in a high-volume enterprise IT environment, the part-time IT Support Specialist will deliver Tier 1 service desk assistance one day per week, responding to user inquiries, troubleshooting technical issues, and documenting incidents for escalation.

Key responsibilities

• Respond to inbound service desk calls and self-service support tickets
• Troubleshoot basic hardware, software, network connectivity, access, and endpoint issues
• Document issue details, troubleshooting steps, and resolution status in a ticketing system

Required qualifications

• High school diploma or equivalent
• At least 1 year of related customer service, call center, help desk, or IT support experience
• Ability to meet applicable public trust or suitability requirements
• Basic knowledge of end-user hardware, software, networking, and access support
• Strong communication, customer service, and documentation skills