Part-Time Support Agent
Job Summary
Seeking an adaptable and detail-oriented Part-Time Support Agent, this role offers a remote opportunity to manage multi-channel customer support tickets, process specialized email workflows, and log customer data with precision during a scheduled 6-hour work week.
Key responsibilities
- Manage and resolve incoming multi-channel support tickets via Gorgias during coverage windows
- Process specialized email workflows through Threecolts and ASC platforms
- Log, track, and document Product Complaint Reports and customer forms in Podio
Required qualifications
- Minimum 2 years of multi-channel customer support experience, preferably in D2C e-commerce or wellness
- Hands-on proficiency with Gorgias for managing tickets across various platforms
- High-level written English proficiency with an empathetic and solution-focused tone
- Experience with email workflows using tools such as Threecolts and ASC
- Strong time management skills and flexibility to cover team queues during designated shifts
Complete Job Description
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