Job Summary
An employee benefits provider has an open position for a Partial Telecommute Customer Service Specialist I in Portland.
Candidates will be responsible for the following:
- Responding to external customers inquiries with timely and accurate information
- Following documented processes/workflow while looking for ways to reduce customer effort
- Meeting or exceeding individual performance goals
Qualifications for this position include:
- Able to train on site before moving to the remote location
- High school diploma or equivalent required
- Strong customer service skills with the drive to meet/exceed customer needs
- Demonstrated ability to work in a fast-paced, structured environment, handling large call volumes
- Ability to make sound business decisions, with attention to detail
- Solution oriented individual demonstrating critical thinking and problem-solving skills
