Partial Telecommuting Technical Support Representative in Salt Lake City

Job ID: Available for Members

Location: Utah

Compensation: To Be Discussed

Posted: Tuesday, December 05, 2017

Job Category: Customer Service

Travel Requirements: Field Travel Required

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Job Summary

A leader in unified communications is filling a position for a Telecommuting Technical Support Representative in Salt Lake City.

Core Responsibilities Include:

  • Maintaining helpdesk standards and SLAs regarding productivity and quality
  • Entering accurate customer information, problem descriptions, and logs call details into SalesForce ticketing system
  • Resolving level 1/2 tickets and acting as the primary point subject matter expert

Must meet the following requirements for consideration:

  • Work from home when not onsite at customer location
  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to write routine reports and correspondence
  • Ability to speak effectively before groups of customers or employees of organization
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs