Job Summary
A leader in unified communications is filling a position for a Telecommuting Technical Support Representative in Salt Lake City.
Core Responsibilities Include:
- Maintaining helpdesk standards and SLAs regarding productivity and quality
- Entering accurate customer information, problem descriptions, and logs call details into SalesForce ticketing system
- Resolving level 1/2 tickets and acting as the primary point subject matter expert
Must meet the following requirements for consideration:
- Work from home when not onsite at customer location
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or employees of organization
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
