Participant Advocate

Job Summary

Participant Advocate, a full-time remote position, is responsible for responding to participant inquiries via phone and email while providing exceptional customer service and support.

Key Responsibilities

• Respond to participant inquiries through phone calls, emails, and voicemails within established service level agreements
• Deescalate calls and escalate issues requiring further research to the appropriate teams
• Complete ongoing training and assist with updating processes and procedures as needed

Required Qualifications

• High School Diploma or GED; some college preferred or equivalent experience accepted
• Experience in customer service with a focus on patience and attentiveness
• Ability to effectively handle inbound calls and emails in at least 1-2 service areas
• Typing speed of at least 35 WPM and effective writing skills
• Team player with a positive attitude and strong punctuality