Participant Services Agent

Job Summary

A company is looking for a Participant Services Agent (11:30am-8pm EST).

Key Responsibilities

• Review, update, and maintain client accounts while ensuring compliance with industry policies
• Answer incoming calls regarding client account and compliance inquiries
• Assist management in improving department productivity and maintain weekly statistical reports

Required Qualifications

• Bilingual in English and Spanish
• General understanding of operations and industry regulations
• Organizational and time management skills
• Ability to operate standard office equipment and software applications
• Reliable internet connection with a minimum speed of 50 MBps