Participant Services Agent

Job Summary

A company is looking for a Participant Services Agent.

Key Responsibilities

• Review, update, maintain, and service client accounts to meet industry policies and regulations
• Answer incoming calls regarding client account and compliance questions
• Assist management in identifying outdated procedures and improving department productivity

Required Qualifications

• Bilingual in English and Spanish
• General understanding of operations and industry regulations
• Organizational and time management skills
• Ability to perform accurate data entry and operate standard office equipment
• Reliable internet connection with a minimum speed of 50 MBps