Participant Services Associate

Job Summary

A company is looking for a Participant Services Associate to provide support for BridgeUSA programs.

Key Responsibilities

• Respond to inquiries from participants, hosts, and representatives via phone and email
• Manage escalated support cases and provide on-call assistance during emergencies
• Maintain participant records in SEVIS and prepare necessary documentation for international representatives

Required Qualifications

• Bachelor's degree (or international equivalent)
• Previous customer service experience, call center experience preferred
• Ability to manage a high-volume workload within tight deadlines
• Must have a valid US Passport and US driver's license
• Experience in a global and fast-paced work environment