Participant Services Associate

Job Summary

A company is looking for a Participant Services Associate to assist participants through calls and emails.

Key Responsibilities

• Respond to participant inquiries via phone, email, and voicemail within standard service level agreements
• Navigate multiple internal software programs to troubleshoot participant issues
• Complete ongoing training and assist with updating processes and procedures

Required Qualifications

• High School Diploma or GED; some college preferred or equivalent experience accepted
• Ability to handle inbound calls and emails in at least 1-2 service areas effectively
• Typing speed of at least 35 WPM
• Demonstrated ability to work as a team player and maintain punctuality
• Positive attitude and ability to adapt communication styles to varied participants