Participant Services Associate

Job Summary

A company is looking for a Participant Services Associate to assist participants through various communication channels.

Key Responsibilities

• Respond to participant inquiries via phone, email, and voicemail within established service level agreements
• Navigating internal software programs to troubleshoot participant issues and escalate when necessary
• Complete ongoing training and assist with updating processes and procedures as needed

Required Qualifications

• High School Diploma or GED; some college preferred or equivalent experience accepted
• Ability to effectively handle inbound calls and emails in at least 1-2 service areas
• Typing speed of at least 35 WPM
• Strong multitasking abilities and effective writing skills
• Must be a team player with excellent attendance and punctuality