Participant Services Associate

Job Summary

A company is looking for a Participant Services Associate to respond to participant inquiries and assist with various tasks.

Key Responsibilities

• Respond to participant inquiries via phone, email, and voicemail within standard service level agreements
• Navigate multiple internal software programs to troubleshoot participant issues and escalate complex problems as needed
• Complete ongoing training and assist with updating processes and procedures while acting as a team player

Required Qualifications

• High School Diploma or GED; some college preferred or equivalent experience accepted
• Ability to handle inbound calls and emails in at least 1-2 service areas
• Typing speed of at least 35 WPM
• Must demonstrate punctuality and exceptional attendance
• Willingness to work cooperatively as part of a team