Partner Customer Success Manager

Job Summary

A company is looking for a Manager, Partner Customer Success.

Key Responsibilities

• Lead and develop a team of Partner Customer Success Managers to enhance customer value and operational excellence
• Own and evolve the partner customer success strategy, managing the partner lifecycle from onboarding to retention
• Drive operational rigor through data analysis and cross-functional collaboration to improve partner and customer experiences

Required Qualifications

• 4+ years of experience leading customer-facing teams in Customer Success or similar roles
• Proven ability to drive strategic outcomes and manage programs effectively
• Strong data literacy with the ability to analyze trends and make autonomous decisions
• Experience building trusted relationships with customers and partners across SMB and Enterprise segments
• Resilient problem solver with a growth mindset and eagerness to learn