Partner Customer Success Manager

Job Summary

Working remotely on a freelance basis, the Partner Customer Reference & Success Story Manager will turn enterprise deployments into impactful co-marketing content by managing editorial processes, coordinating customer interviews, and collaborating with various stakeholders.

Key responsibilities

• Manage agency deliverables by editing raw transcripts and shaping narratives into compelling customer and partner success stories
• Lead reference capture campaigns at major enterprise events, coordinating on-site interviews and producing polished marketing collateral
• Partner with Field Marketing and other teams to secure customer approvals and maintain a centralized library of partner references for sales enablement

Required qualifications

• 4-6+ years of experience in Customer Advocacy, Reference Marketing, or Editorial Content within enterprise B2B tech
• Exceptional copyediting and writing skills with a strong focus on narrative structure and technical accuracy
• Proven experience managing external creative agencies and maintaining quality standards
• Experience leveraging customer interviews at large-scale tech conferences for post-event reference assets