Partner Education Specialist

Job Summary

To enhance partner training and knowledge management, the full-time Partner Education Specialist will create and maintain Help Center content, develop training materials, and enforce a comprehensive style guide while working remotely.

Key responsibilities

• Steward the Help Center by creating, maintaining, and improving knowledge articles with a regular content review cycle
• Develop training content and collaborate with the Partner Training and Education Manager to ensure alignment with partner needs
• Write and edit video scripts for training and product content, ensuring clarity and adherence to style standards

Required qualifications

• 3+ years of experience in technical writing, knowledge management, or content strategy with ownership of a content library
• Experience writing and editing for both technical and non-technical audiences
• Demonstrated ability to develop and enforce style guides and content standards
• Experience writing or editing scripts for video content
• Familiarity with knowledge management systems and Help Center platforms