Partner Engagement Specialist

Job Summary

A company is looking for a Partner Engagement Specialist to support customer retention and platform adoption across a portfolio of Agency partners.

Key Responsibilities

• Serve as the primary support contact for agencies, providing timely guidance and assistance
• Engage customers post-launch to reinforce best practices and drive platform adoption
• Monitor customer performance and engagement signals to identify risks and prioritize outreach

Required Qualifications

• 3 years of experience in customer success, customer support, or a related role
• Familiarity with customer engagement platforms such as Salesforce or Intercom
• Ability to interpret data signals to guide customer outreach and escalation
• Strong organizational skills in a fast-paced environment
• Willingness to operate within defined workflows and maintain a customer-first mindset