Partner Experience Manager
Job Summary
To enhance partner engagement throughout the lifecycle, the full-time remote Partner Experience Manager will manage the Partner Portal, oversee content governance, and lead experience improvement initiatives while collaborating with cross-functional teams.
Key responsibilities
- Serve as the business owner for the Partner Portal, managing its roadmap and experience priorities
- Oversee content governance and curation, ensuring accuracy and relevance for partner-facing materials
- Define and prioritize improvements for partner lifecycle experiences, including onboarding and support workflows
Required qualifications
- 6+ years of experience in partner operations, channel operations, or related roles
- Proven ability to enhance partner or customer journeys across digital and workflow touchpoints
- Experience working cross-functionally with business stakeholders and technical teams
- Familiarity with Salesforce CRM or partner portals
- Strong skills in process design, requirements development, and stakeholder management
Complete Job Description
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