Partner Experience Specialist

Job Summary

Providing essential support to process servers, the full-time remote Partner Experience & Chat Specialist will manage inquiries, oversee case distribution, and monitor performance while collaborating with team members to enhance operational efficiency.

Key Responsibilities

• Answer inquiries and resolve issues from process servers
• Oversee distribution and dispatch of cases to process servers
• Monitor process server status to ensure they are in good standing and able to accept and complete work

Required Qualifications

• Customer service or IT experience strongly preferred
• High school diploma or GED required
• Familiarity with Legal Process is a plus
• Experience and proficiency with Microsoft Office (Word, Excel)