Partner Operations Manager

Job Summary

Owning the operational execution for a portfolio of partner relationships, the full-time remote Partner Operations Manager will manage configurations, billing, integrations, and escalations while ensuring smooth day-to-day operations and delivering business reviews.

Key responsibilities

• Oversee operational execution for partner portfolio, including configuration, billing, and reporting
• Lead implementations and coordinate ongoing operational work for new and existing partners
• Handle partner-level escalations and collaborate with internal teams to resolve issues

Required qualifications

• Experience managing complex operational workflows for external partners or clients
• Ability to navigate ambiguity while working with multiple stakeholders
• Strong analytical and critical thinking skills
• Proven track record of building trust with external partners or customers
• Direct accountability for external-facing relationships as a core responsibility