Partner Services Analyst

Job Summary

A company is looking for a Partner Services Analyst II.

Key Responsibilities

• Assist in reviewing complex participant inquiries and suggest process improvements
• Create and maintain metrics and dashboards for visibility and process improvement identification
• Resolve cases related to eligibility, contributions, claims, overpayments, and general account maintenance

Required Qualifications

• High School Diploma or equivalent required; college work preferred
• 4-6 years of experience in customer service, account management, operations, or project management
• Proficient in Microsoft Excel, specifically vlookup and pivot tables
• Experience with Salesforce and client-facing roles preferred
• Strong analytical and critical thinking skills are required