Partner Success Associate

Job Summary

A company is looking for a Partner Research Support Specialist.

Key Responsibilities

• Provide exceptional support and onboarding for clients, ensuring effective platform usage
• Address customer inquiries and troubleshoot issues, escalating complex cases as needed
• Collaborate with internal teams to enhance customer success and develop knowledge base resources

Required Qualifications

• 2+ years of experience in customer support, technical support, or a related field
• Experience with real world data or EHR is a plus
• Familiarity with customer support tools such as ADO, Intercom, or Salesforce is a plus
• Ability to work independently and manage multiple tasks simultaneously
• Maintains a high degree of professionalism and enthusiasm