Partner Success Associate

Job Summary

A company is looking for a Partner Success Associate.

Key Responsibilities

• Serve as the main point of contact for schools and districts seeking support
• Create, track, and monitor support requests and incidents using a ticketing system
• Provide onsite or virtual training and support to districts with data submission and understanding data review

Required Qualifications

• Experience in customer support or a related field
• Familiarity with data applications and state reporting processes
• Ability to create training materials and instructional resources
• Experience with CRM systems and ticketing software
• Proven ability to collaborate with various stakeholders