Partner Success Director

Job Summary

Owning the relationship with health system partners, the full-time remote Partner Success Director will build and maintain strong connections, provide strategic guidance, and ensure partner satisfaction while driving revenue growth and retention.

Key responsibilities

• Develop and maintain executive, operational, and technical relationships with health system partners
• Act as a trusted advisor, offering strategic guidance and best practices to align Abridge's capabilities with partner priorities
• Collaborate with internal teams to drive partner growth and ensure a seamless experience for clinicians and stakeholders

Required qualifications

• Proven experience in customer-facing roles, particularly in management consulting, enterprise SaaS, or health system innovation
• Strong understanding of the healthcare landscape and the challenges faced by large health enterprises
• Technical aptitude to understand and communicate complex software solutions effectively
• Demonstrated ability to build trust and rapport with clinicians and stakeholders at all levels
• Strong organizational and project management capabilities