Partner Success Manager

Job Summary

Driving the success of partner locations, the full-time remote Partner Success Manager will manage onboarding, training, and operational performance while collaborating with internal teams to enhance partner experience and retention.

Key Responsibilities

• Lead the onboarding and implementation of new partner locations
• Deliver training on systems, processes, and program guidelines
• Monitor partner operational performance and proactively address issues

Required Qualifications

• 3-5 years of experience in customer success, partner enablement, or operations
• Experience supporting network partners, franchise operators, or healthcare networks preferred
• Ability to manage multiple partner implementations simultaneously
• Experience with partner platforms, CRM, or operational software tools
• Bachelor's degree in Business, Marketing, Health, or a related field, or equivalent experience