Partner Success Manager

Job Summary

Owning the post-integration experience for a portfolio of partner accounts, the full-time Partner Success Manager will guide partners to measurable success, drive platform adoption, and identify growth opportunities while working remotely.

Key responsibilities

• Manage the post-integration experience and serve as the primary point of contact for partners
• Drive platform adoption through training, business reviews, and proactive monitoring of partner health
• Identify and execute expansion opportunities to ensure high retention rates and increased revenue generation

Required qualifications

• 3-5+ years of experience in Client Success, Account Management, or Strategic Partnership roles, preferably in payments, fintech, or SaaS
• Strong understanding of payment processing fundamentals and fintech ecosystems
• Proven track record of managing high-value accounts with measurable retention and growth outcomes
• Exceptional relationship-building skills with the ability to influence executive-level stakeholders
• Proficiency with CRM platforms and business intelligence software