Partner Success Manager

Job Summary

Focused on protecting and retaining recurring revenue, the full-time remote Partner Success Manager will manage the end-to-end renewal process for partner-managed revenue, ensuring high partner health and successful renewals while collaborating closely with Channel Account Managers and Partner Enablement Managers.

Key responsibilities

• Own the renewal orchestration and execution process, ensuring timely completion and revenue protection
• Establish and monitor partner health management frameworks to identify and mitigate churn risk
• Act as a trusted advisor to partners, driving adoption strategies and ensuring value realization from solutions

Required qualifications

• 5-10 years of experience in Customer Success, Partner Success, Account Management, or similar roles
• Experience in SaaS or recurring revenue environments with a strong understanding of renewal processes
• Proven ability to manage risk and ambiguity with strong forecasting discipline
• Experience with CRM platforms (e.g., Salesforce) and data-driven decision making
• Demonstrated ability to build trust and influence partner stakeholders at multiple levels