Partner Success Manager (Spanish Speaking)

Job Summary

As the primary contact for managed service providers, the full-time remote Partner Success Manager (Spanish Speaking) will manage partner relationships, oversee onboarding and enablement, and drive adoption and revenue growth across their client portfolios.

Key responsibilities

• Build and maintain strong relationships with MSP partners to understand their business objectives and client needs
• Guide partners through structured onboarding and training for new customer deployments, ensuring long-term success
• Track customer usage patterns and conduct regular business reviews to identify opportunities for deeper engagement and growth

Required qualifications

• 2+ years of experience in customer success, account management, or partner-facing roles, preferably in SaaS or cybersecurity
• Understanding of channel partners and experience working with resellers or managed service providers
• Bilingual fluency in English and Spanish, with the ability to conduct business meetings and manage relationships in both languages
• Proficiency in CRM systems, particularly Salesforce, for maintaining records and pulling reports
• Results-oriented mindset with a proven ability to meet targets and drive partner success