Partner Success Representative

Job Summary

Bringing an account management mindset to every interaction, the full-time remote Partner Success Representative will serve as a knowledgeable point of contact for partners, helping them navigate products and processes while building relationships and anticipating their needs.

Key responsibilities

• Serve as a responsive contact for partners, resolving issues and connecting them to the right resources
• Identify trends and opportunities from partner interactions and share insights with the team
• Collaborate cross-functionally with Sales, Operations, Marketing, and Product to enhance partner experience

Required qualifications

• 2+ years in account management, customer success, or a consultative client-facing role
• Proven ability to manage a portfolio of relationships while balancing reactive support and proactive engagement
• Strong written and verbal communication skills
• Comfortable working with technology platforms and quick to learn new tools
• Experience in learning & development, coaching, or consulting is preferred