Partner Success Representative

Job Summary

Bringing an account management mindset to every interaction, the full-time remote Partner Success Representative will serve as a knowledgeable point of contact for partners, helping them navigate products and processes while building relationships and anticipating needs.

Key responsibilities

• Serve as a responsive contact for partners, assisting with product navigation and issue resolution
• Contribute to a proactive support culture by building familiarity with the partner network
• Collaborate cross-functionally to advocate for partners and enhance their experience

Required qualifications

• 2+ years of experience in account management, customer success, or a consultative client-facing role
• Proven ability to manage a portfolio of relationships with both reactive and proactive engagement
• Strong written and verbal communication skills, with the ability to adapt to different audiences
• Comfortable working with technology platforms and a willingness to learn new tools
• Experience in learning & development or familiarity with SaaS business models is preferred