Partner Success Specialist

Job Summary

Serving as the primary liaison for partners, the remote Partner Success Specialist will manage partner inquiries, facilitate merchant onboarding, and resolve issues related to account activation and underwriting while focusing on partner growth and retention.

Key responsibilities

• Build and maintain strong relationships with assigned partners through proactive communication and support
• Guide partners on merchant account submissions, pricing structures, and onboarding requirements while educating them on relevant processes
• Coordinate with internal teams to resolve partner issues and facilitate timely merchant application approvals

Required qualifications

• 2+ years of experience in partner support, account management, customer success, or related fields
• Strong understanding of merchant processing and payment industry operations
• Experience supporting ISO, ISV, or Channel Partner programs
• Proficiency with CRM systems and Microsoft Office or Google Workspace
• Ability to manage multiple priorities in a fast-paced environment