Partner Support Associate
Job Summary
Providing customer service support remotely, the full-time Partner Support Associate will handle incoming calls, chats, and emails from clients' customers, ensuring high levels of satisfaction and resolution of routine inquiries.
Key responsibilities
- Respond to customer inquiries through calls, chats, and emails with professionalism and promptness
- Utilize company resources and tools to provide accurate information and resolve customer issues
- Document interactions in the call center database and meet performance metrics related to customer satisfaction
Required qualifications
- High school diploma or equivalent
- Experience in a customer support role or a related field
- Proficiency in call center software; experience with Salesforce is a plus
- Ability to work flexible hours, including weekends and non-standard business hours
- Strong problem-solving skills and a customer-oriented approach
Complete Job Description
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