Partner Support Consultant

Job Summary

Providing world-class support to real estate professionals, the full-time remote Partner Support Consultant will troubleshoot technical issues, handle billing inquiries, and educate partners on Zillow's products and services through various communication channels.

Key responsibilities

• Manage a portfolio of partner accounts, ensuring high levels of customer satisfaction and support
• Resolve inquiries and issues on the first contact while anticipating customer needs
• Collaborate with team members to maintain an exceptional standard of service and support

Required qualifications

• 1-2 years of experience in a contact center or customer-facing role
• Proven track record of meeting or exceeding performance targets
• Experience managing high volumes of customer interactions across multiple channels
• Strong organizational and time management skills
• Ability to work from home in a designated private space with reliable internet access