Partner Support Manager
Job Summary
To enhance client success, the full-time remote Partner Support Manager will manage complex client interactions, ensure timely support, and drive partner satisfaction through proactive engagement and technical troubleshooting.
Key Responsibilities
- Lead, mentor, and train Partner Support associates while ensuring adherence to service level agreements (SLAs)
- Prioritize and resolve escalated cases, collaborating with Product and Technical teams for specialized support
- Diagnose and resolve complex technical issues, providing advanced guidance on platform features and configurations
Required Qualifications
- Proven ability to manage and lead teams, fostering a collaborative, high-performance culture
- Demonstrated experience in team coordination and workload balancing to ensure efficient case resolution
- Proficient in diagnosing and resolving complex technical issues with a structured approach
- Excellent time-management skills to prioritize multiple escalated cases while meeting SLA requirements
- Willingness to collaborate cross-functionally to deliver high-quality, client-centered support
Complete Job Description
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