Partner Support Representative

Job Summary

Working full-time in Calabasas, CA, the Partner Support Representative will manage agent partner servicing requests, troubleshoot inquiries, and maintain CRM records to ensure high-quality support for strategic partners.

Key responsibilities

• Process agent partner servicing requests and maintain accurate records in company systems
• Serve as the primary contact for incoming inquiries, troubleshooting issues, and coordinating resolutions
• Document activities in the CRM to ensure data quality and visibility for the RM/BD team

Required qualifications

• High School Diploma or equivalent
• 2-3 years of experience in payments operations, partner relations, or customer service
• Proficiency with Microsoft Office products, especially Excel
• Extensive knowledge of TSYS/PPM/CBO/Fiserv
• Strong analytical skills with the ability to review and confirm data accuracy