Partner Support Specialist

Job Summary

Resolving escalated partner issues and identifying system improvement opportunities, the contract Partner Support Specialist will manage the daily support queue and collaborate with internal teams while working remotely.

Key Responsibilities

• Resolve human-escalated partner issues related to onboarding, portal access, and program mechanics within defined service levels
• Manage the daily partner support queue, triaging tickets and routing issues to appropriate internal teams
• Identify recurring issues by root cause and provide weekly reports on patterns for automation or self-service solutions

Required Qualifications

• Two to four years of experience in B2B support, partner operations, or customer operations
• Experience managing a support queue and adhering to quality standards
• Ability to recognize patterns and investigate recurring issues
• Clear and rapid written communication skills
• Professional tone with partners in all communications