Partner Support Specialist

Job Summary

A company is looking for a Partner Specialist to join their customer support team.

Key Responsibilities

• Support partners by responding to inquiries and resolving issues via email or phone
• Onboard new partners and ensure their payment systems are operational
• Manage disputes and chargebacks, providing guidance to partners

Required Qualifications and Education

• 2+ years of experience in client support, preferably in payments or fintech
• Familiarity with payment gateways, terminals, and chargeback processes
• Ability to work flexible hours, including evenings and weekends (EST)
• Strong organizational skills and ability to manage multiple tasks
• Legally authorized to work in the US