Partner Support Specialist

Job Summary

To support a leading AI technology client, the fully remote Partner Support Specialist will resolve escalated partner issues, manage the day-to-day support queue, and identify opportunities for operational improvements within a 12-month contract.

Key responsibilities

• Resolve escalated partner issues related to onboarding, portal access, and program mechanics while maintaining service levels
• Own the support queue, triaging unresolved issues and routing them to appropriate internal teams
• Collaborate with stakeholders to enhance the feedback loop between support activities and operational improvements

Required qualifications

• 2-4 years of experience in B2B support, partner operations, or similar operational roles
• Proven ability to manage a support queue and meet service-level expectations
• Strong pattern recognition skills with a curiosity for identifying recurring issues
• Experience in maintaining professionalism in communication with partners, especially in sensitive situations
• Interest in AI-native support models and improving operational processes