Partner Support Specialist

Job Summary

Working remotely and supporting the Claude Partner Network, the full-time Partner Support Specialist will resolve escalated partner issues, manage support queues, and enhance self-service resources over a 12-month contract.

Key Responsibilities

• Resolve escalated partner issues related to onboarding, portal access, and incentive claims
• Manage and triage the partner support queue, routing issues to appropriate teams
• Identify recurring support trends and recommend automation or self-service improvements

Required Qualifications

• 2 - 4 years of experience in B2B support, partner operations, or program operations
• Experience managing support queues and meeting service-level expectations
• Ability to identify patterns, investigate root causes, and drive process improvements
• Professional, customer-focused approach when handling escalations
• Comfortable working in a fast-paced, AI-driven support environment