Partner Support Specialist
Job Summary
Providing comprehensive support to key partners, the full-time remote Partner Support Specialist will manage relationships with payroll and CPA partners, ensuring a high-quality experience while addressing escalations and implementing tailored solutions to enhance partner satisfaction.
Key responsibilities
- Act as the primary point of contact for payroll and CPA partners, offering proactive and reactive support
- Facilitate collaboration between internal teams to develop and implement effective solutions for partners
- Maintain and enhance standard operating procedures documentation for the partner support team
Required qualifications
- 3+ years of experience in a Partnership, Sales, or business development environment
- Proven experience with strategic partnerships for consumer-facing web services and SAAS products
- Ability to anticipate partner needs and adapt to a fast-paced environment
- Experience using a CRM platform, preferably Salesforce, to analyze service performance metrics
- Strong understanding of the Human Interest partner process and its demands for success
Complete Job Description
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