Partnership Operations Manager

Job Summary

Supporting the execution and optimization of operational processes, the full-time Partnership Operations Manager will manage internal and external partnerships within the Ancillary Benefit Management business, ensuring efficient operations and alignment with business objectives while working remotely from anywhere in the U.S.

Key responsibilities:

• Support development and maintenance of Internal Service Agreements (ISAs) and project documentation for multiple partnerships
• Prepare standardized dashboards and operational reports for leadership review, tracking SLA performance and contractual obligations
• Coordinate with cross-functional teams to support partner onboarding and ongoing operations, serving as a liaison for stakeholders

Required qualifications:

• 4+ years of experience in operations, partnership management, or business operations within healthcare or a related industry
• 4+ years managing external vendors or strategic partners, including performance management against SLAs and contracts
• 4+ years experience in a highly matrixed organization with multiple workstreams
• 3+ years supporting payer-facing implementations or healthcare client delivery models
• Proven track record of managing multiple concurrent projects in a cross-functional environment