Parts Identification Specialist

Job Summary

A company is looking for a Parts Identification Specialist (MFG Support).

Key Responsibilities

• Answer a high volume of inbound calls to assist with parts identification inquiries
• Research and escalate requests using equipment manuals, technical diagrams, and parts listings
• Log call details into CRM and follow up on open cases within 2 business days

Required Qualifications

• At least 1 year of experience in a customer service or technical support role
• Proficient in English; bilingual in English & Spanish is a bonus
• Quality high-speed internet connection at home
• Familiarity with MS Office
• Availability to work M-F from 8:30 AM - 5:00 PM (CST) / 9:30 AM - 6:00 PM (EST)