Passenger Services Advisor

Job Summary

A company is looking for a Passenger Services Advisor to provide expert customer service to guests and travel advisors.

Key Responsibilities

• Responds to guest and travel advisor inquiries via email, chat, and phone
• Anticipates future issues by quality checking bookings and suggesting add-ons to enhance the cruise experience
• Collaborates with data analysis teams to leverage feedback for improvements

Required Qualifications and Experience

• 1+ years of call center experience in a reservations or administrative role, or similar customer service experience
• Strong drive to provide outstanding customer service
• Ability to locate and analyze information from various sources
• Ability to work independently according to instructions
• Experience in a fast-paced environment with a focus on service orientation